Last updated: September 16, 2026
DuladSigns ships signage products to customers within Canada. Shipping availability, cost, and delivery method may vary depending on the product, destination, dimensions, weight, and packaging requirements.
DuladSigns is operated by DuLads Corp in Ontario, Canada.
Shipping Destinations
We currently accept online orders for shipping within Canada.
Shipping to other countries may be available for certain projects by special arrangement. Please contact us before placing an order requiring international shipping.
Shipping Costs
Shipping charges are calculated or displayed during checkout where applicable.
For oversized, unusually shaped, fragile, heavy, or custom signage, the shipping cost displayed online may not be appropriate for the shipment. In these cases, we may contact you before shipment to confirm available delivery options and any applicable additional charges.
Processing and Production Times
Ready-made products and custom-made products may have different processing times.
Custom signage requires production before shipment. Estimated production or completion times may be provided on the product page, during the quotation process, or after an order is received.
Production times are separate from shipping transit times.
Delivery Estimates
Any delivery dates or transit times provided are estimates unless specifically guaranteed in writing.
Delivery times may be affected by carriers, weather, holidays, destination, product size, or other circumstances outside our reasonable control.
Order Tracking
Where tracking is available, tracking information may be provided after an order has been shipped.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please contact us as soon as possible if you discover an error in your shipping information.
Once an order has been transferred to a carrier, we may not be able to change its destination.
Large and Oversized Signs
Some signs may require special packaging, freight service, local delivery, or customer pickup because of their dimensions, weight, materials, or fragility.
If special arrangements are required, DuladSigns will contact the customer before shipment.
Local Pickup or Delivery
Local pickup or delivery may be available for certain orders in Whitby, Durham Region, and surrounding areas.
Availability and any applicable charges will be confirmed for the specific order or project.
Damaged Shipments
Please inspect your order promptly after delivery.
If an order arrives damaged, please contact us as soon as reasonably possible and provide:
- Your order number
- Photographs of the damaged product
- Photographs of the packaging
- A description of the damage
Please retain the product and original packaging while the issue is being reviewed.
Lost or Delayed Shipments
If tracking indicates an unusual delay or you believe your shipment has been lost, contact us and we will assist with investigating the shipment with the applicable carrier.
Returns
Shipping-related returns and refunds are also subject to our Refund & Returns Policy.
Contact Us
For questions about shipping, delivery, or pickup, contact:
DuladSigns
Operated by DuLads Corp
Whitby, Ontario, Canada
Email: sales@duladsigns.com